Manager, Site Reliability Operations

**About the company:** Treasure Data Minato-ku, Tokyo Treasure Data is the only enterprise Customer Data Platform that harmonizes an organization’s data, insights, and engagement technology stacks to drive relevant, real-time customer experiences throughout the entire customer journey. **Responsibilities:** Manage a team of 5-8 Site Reliability Engineers by setting clear expectations and providing continuous feedback. Providing ongoing career coaching on both technical and non-technical areas of improvement. Working with Engineering and Product stakeholders to organize and execute on large projects. Planning and facilitating agile sprints and holding the team accountable to sprint deliverables. Improving processes by introducing metrics, experimenting with improvements, and implementing new ways of working. Assisting with incident coordination as part of our on-call rotation. Assisting with system design activities to make the right tradeoffs that balance reliability and delivery speed, and communicating those decisions clearly. Requirements Proven experience as a people manager for a technical team, including coaching, performance management, and delivering difficult feedback when necessary. Experience managing or supporting a distributed SRE or infrastructure team across multiple time zones. Hands-on experience with at least one major cloud provider such as AWS, Azure, or GCP. Working familiarity with infrastructure-as-code tools, including Terraform, CloudFormation, CDK, or Ansible. Working knowledge of at least one programming language, such as Python, Java, Ruby, or JavaScript. Experience leading or participating in production incident response, including incident command and post-incident review. Demonstrated ability to lead complex, cross-team software or platform initiatives from planning through delivery. Working knowledge of agile software development practices and backlog-driven delivery. Understanding of cloud governance fundamentals, including cost management, patching, and secure system design. Strong communication and leadership skills, with the ability to represent reliability concerns to engineering and senior leadership. The official language for written and verbal communication for this position is English, but Japanese fluency is strongly preferred. Physical Requirements: Hybrid - 3-days in office in Tokyo per week Travel Requirements: Minimum once a year for Team onsite. APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION Meet Treasure Data's Developers Scaling ML Algorithms for Enterprise with David Landup David discusses how he enjoys switching hats between ML and software, and why he finds Treasure Data’s “extensive ecosystem” so much fun. Read their story... Overcoming Imposter Syndrome at Treasure Data with Tyler Welsh Tyler is a software engineer at Treasure Data working on their Data Clean Room product. He talks about how Treasure Data supports their team’s learning and growth, and how they invest in the quality and performance of their services. Read their story... **Requirements:** Proven experience as a people manager for a technical team, including coaching, performance management, and delivering difficult feedback when necessary. Experience managing or supporting a distributed SRE or infrastructure team across multiple time zones. Hands-on experience with at least one major cloud provider such as AWS, Azure, or GCP. Working familiarity with infrastructure-as-code tools, including Terraform, CloudFormation, CDK, or Ansible. Working knowledge of at least one programming language, such as Python, Java, Ruby, or JavaScript. Experience leading or participating in production incident response, including incident command and post-incident review. Demonstrated ability to lead complex, cross-team software or platform initiatives from planning through delivery. Working knowledge of agile software development practices and backlog-driven delivery. Understanding of cloud governance fundamentals, including cost management, patching, and secure system design. Strong communication and leadership skills, with the ability to represent reliability concerns to engineering and senior leadership. The official language for written and verbal communication for this position is English, but Japanese fluency is strongly preferred. Physical Requirements: Hybrid - 3-days in office in Tokyo per week Travel Requirements: Minimum once a year for Team onsite. APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION Meet Treasure Data's Developers Scaling ML Algorithms for Enterprise with David Landup David discusses how he enjoys switching hats between ML and software, and why he finds Treasure Data’s “extensive ecosystem” so much fun. Read their story... Overcoming Imposter Syndrome at Treasure Data with Tyler Welsh Tyler is a software engineer at Treasure Data working on their Data Clean Room product. He talks about how Treasure Data supports their team’s learning and growth, and how they invest in the quality and performance of their services. Read their story...