IT Operations Manager

**About the company:** Recursive Shibuya-ku, Tokyo Founded in 2020, Recursive is an AI consulting company based in Japan working with AI technology to develop innovative, sustainable solutions to the environmental and societal challenges the world faces today. **Responsibilities:** SaaS & Access Management Administration: Manage full lifecycles (creation, access control, closure) for core tools including Google Workspace, Slack, Microsoft 365, SmartHR, MoneyForward suite, and Zoom etc Auditing: Conduct monthly IT audits across all platforms to ensure compliance and security. Support: Act as the primary consultant for internal access issues, permissions, and tool integration requests. Hardware & Device Management (MDM) Procurement & Onboarding: Oversee the procurement and setup of MacBooks and iPhones using Apple Business Manager. Asset Lifecycle: Manage device upgrades, repairs (Apple Store coordination), and secure data wiping for off-boarding members. Office Infrastructure: Maintain office network and VPN, monitors, and peripherals. Connectivity: Manage corporate SIM card contracts (Docomo/Softbank) and eSIM troubleshooting. Security & Strategic Projects Security Oversight: Lead company-wide IT security initiatives and policy enforcement. MDM Migration: Lead the project to migrate our device management from Kandji to Simple MDM. Asset System Build: Design and implement a scalable asset management system to replace our current Notion database. Requirements Professional proficiency in English Conversational Japanese Proven experience in IT Operations or System Administration (Required) Expertise in macOS environments and Mobile Device Management (MDM) workflows Experience administering SaaS suites (Google Workspace, Slack, SmartHR, etc.) Basic knowledge of office networking (Wi-Fi, Routers) and IT security best practices. Strong organizational skills to manage hardware inventory and audits. Japanese language proficiency is a non-negotiable prerequisite for this position, alongside the other listed qualifications. APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION Meet Recursive's Developers Realising Dreams of AI and Japan at Recursive with Xyza Rivera Xyza talks about working for Recursive, a Japan-based AI company with an exciting mission related to sustainability. She shares her journey, how they’ve supported her, and the company’s working culture. Read their story... **Requirements:** Professional proficiency in English Conversational Japanese Proven experience in IT Operations or System Administration (Required) Expertise in macOS environments and Mobile Device Management (MDM) workflows Experience administering SaaS suites (Google Workspace, Slack, SmartHR, etc.) Basic knowledge of office networking (Wi-Fi, Routers) and IT security best practices. Strong organizational skills to manage hardware inventory and audits. Japanese language proficiency is a non-negotiable prerequisite for this position, alongside the other listed qualifications. APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION Meet Recursive's Developers Realising Dreams of AI and Japan at Recursive with Xyza Rivera Xyza talks about working for Recursive, a Japan-based AI company with an exciting mission related to sustainability. She shares her journey, how they’ve supported her, and the company’s working culture. Read their story...