Field Services Software Engineer

1. Job Posting Details Title: Field Services Software Engineer (Tokyo) Location type: On-site Location: Tokyo Department: TX FS Work type: Full-time employee 2. Position Overview Our Field Services division supports the real-world deployment of robotic systems. For our GHOST, PHANTOM, and TX-G2 robots, we handle everything from deployment (installation and setup) and on-site repair to technical troubleshooting. In this role, you will focus on software development, working with our software engineering team to support future business growth, especially for TX-G2. Working on the front line, you will see real problems firsthand and drive technical standardization, operational improvement, and quality through tool development and automation. This is a role where you help robots spread into society, powered by your software. TX-G2 (Humanoid): A dual-arm humanoid that collects data on human manual tasks and whole-body motion, used to automate work across various settings with VLA models and more. GHOST (Retail): An AI robot that automates beverage restocking in convenience store backrooms. It combines autonomous AI control with teleoperation and can be installed on existing shelves and fixtures without store modifications. PHANTOM (Logistics): Automates unloading and depalletizing in logistics warehouses through coordination between robotic arms and automated forklifts (AGFs). 3. Responsibilities 1) Deployment Streamline software installation and setup work Manage software versions and build systems that make updates easy in the field Provide software-related support during deployment and troubleshoot issues as they arise 2) Repair Provide technical support for repairs and handle complex failures Identify root causes through log analysis and other methods, implement corrective actions, and drive recurrence prevention Analyze issues and provide feedback to the development team 3) Operational Excellence Drive field-driven technical standardization and operational improvement Develop internal tools that support field work, such as remote diagnostics and operations monitoring Build systems that use field data to improve quality 4) Cross-functional Collaboration Collaborate with the Integration team and development teams to solve technical issues Coordinate technical and operational matters with external partners and vendors 4. Requirements Required 3+ years of professional software development experience (experience in robotics, embedded systems, IoT, or infrastructure is a plus) Development experience with Python and shell scripting Practical Linux skills (system administration, networking, process and log management, etc.) Debugging and troubleshooting skills across software, network, and hardware Experience developing internal tools or automation (setup, deployment, diagnostics, etc.) Experience with Git and Docker Motivation to work hands-on with physical robots in the field Japanese proficiency at JLPT N2 level or above, and ability to communicate in English with the development team Valid Japanese driver's license for standard vehicles (manual transmission) Preferred Ability to read and debug C++ Experience with ROS / ROS 2 Experience with monitoring and logging tools (Grafana, Prometheus, ELK, etc.) Basic knowledge of cameras, depth sensors, and machine learning models (at a level useful for troubleshooting, not development) Knowledge of hardware interfaces (serial communication, CAN, EtherCAT, etc.) Experience with cloud platforms (AWS / GCP) Ability to communicate in Chinese What We're Looking For Someone who understands the field and can drive improvements and build systems Someone who tackles difficult problems with persistence and speed Someone who brings others along and delivers results as a team 5.Working Conditions Business travel: About once a month (domestic and international) On-site work: Work at convenience stores and logistics warehouses Off-hours and holiday support: Generally none (you may occasionally be asked to support shift-based hours)