Associate Product Manager

**About the company:** Octopus Energy Tokyo Octopus Energy is a tech-driven energy company focused on making energy better for customers and the planet. After becoming Britain’s largest energy supplier, it brought the same customer-first, technology-led approach to Japan, where a lean team is building scalable platforms and products to accelerate the green energy transition. Read more **Responsibilities:** Partner with our business teams to help deliver on our mission to make energy better Help refine the development tickets, bringing ideas to life, shaping the future of our innovative energy solutions Work closely with engineering, design and operations teams to launch quickly, gather feedback, and iterate at speed Track key product metrics, analyse performance data, and turn insights into actionable improvements that drive meaningful results Requirements Proven experience in a customer support or operational support role with a desire to move into a tech or product role Genuine care for customers and tireless advocacy on their behalf Confidence in handling tasks independently Excellent communication and stakeholder management skills Strong judgment in prioritisation: knowing what needs doing now, and what can wait Skill in juggling multiple tasks and shifting smoothly between competing demands The ability to translate ambiguity into clear requirements Proactive communication and early issue-spotting Empathy when collaborating, ensuring others feel heard Enthusiasm for being the connector - the “glue” that holds teams together Business-level English & conversational Japanese (N3 or above) Nice to haves While not specifically required, tell us if you have any of the following. Previous experience in a fast-paced environment or start up Previous experience in the energy industry APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION **Requirements:** Proven experience in a customer support or operational support role with a desire to move into a tech or product role Genuine care for customers and tireless advocacy on their behalf Confidence in handling tasks independently Excellent communication and stakeholder management skills Strong judgment in prioritisation: knowing what needs doing now, and what can wait Skill in juggling multiple tasks and shifting smoothly between competing demands The ability to translate ambiguity into clear requirements Proactive communication and early issue-spotting Empathy when collaborating, ensuring others feel heard Enthusiasm for being the connector - the “glue” that holds teams together Business-level English & conversational Japanese (N3 or above) **Nice to have:** While not specifically required, tell us if you have any of the following. Previous experience in a fast-paced environment or start up Previous experience in the energy industry APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION