Customer Reliability Engineer

**About the company:** Treasure AI Minato-ku, Tokyo Treasure AI is the only enterprise Customer Data Platform that harmonizes an organization’s data, insights, and engagement technology stacks to drive relevant, real-time customer experiences throughout the entire customer journey. **Responsibilities:** Pillar ① Advanced Technical Support Receive and resolve customer and internal technical inquiries with guidance from senior team members, owning each case from intake to resolution. Develop deep understanding of product functionality, architecture, and common issue patterns across the Customer Data Platform. Investigate issues thoroughly before escalation; document findings with high-quality technical detail so escalations to Engineering are actionable when needed. Provide technical support to customers via Zendesk and Jira ticketing tools. Use SQL (Presto/Trino) to investigate data discrepancies and support issue resolution across multiple datasets. Use observability tooling (e.g., Splunk, Datadog) to monitor application and system behavior in real time. Collaborate with Customer Success, Engineering, Product, and Professional Services to resolve global customer issues. Participate in incident response under the guidance of senior engineers; help draft customer-facing communication. Continuously expand technical and product knowledge to grow toward Senior CRE. Pillar ② Product Quality Guardian Contribute to internal and public knowledge base, documentation, and Q&A resources. Pillar ③ Cross-Functional Hub Collaborate with global Customer Reliability teams (Japan, UK, US, Canada) to share knowledge and support follow-the-sun coverage. Requirements Hands-on troubleshooting experience with cloud-based data infrastructure, including SQL, APIs, and data pipelines Strong written and verbal communication skills with both technical and non-technical audiences 1–3 years of relevant experience Nice to haves While not specifically required, tell us if you have any of the following. Experience with scripting languages (Python, Ruby, Shell, etc.) Experience conducting research and analysis using AI Experience with REST APIs (Postman, cURL, etc.) Experience with observability tools (Splunk, Datadog, etc.) Experience with CDP platforms Familiarity with ticketing tools such as Jira or Zendesk Experience with SaaS and cloud technologies APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION About Treasure AI Treasure AI Minato-ku, Tokyo Treasure AI is the only enterprise Customer Data Platform that harmonizes an organization’s data, insights, and engagement technology stacks to drive relevant, real-time customer experiences throughout the entire customer journey. Key benefits Highly Technical Founders Globally distributed company Open Source is in our DNA Read more More jobs like this We'll send you a digest of new English-friendly software developer jobs in Japan. Your email stays private, we don't share or sell it. Apply for this position × This position is only open to current residents of Japan. I have a favour to ask. When you apply to Treasure AI, please tell them that you heard about the position on TokyoDev . This helps to keep this job board sustainable, so I'd be grateful for your support with this. - Paul, Founder of TokyoDev Continue applying © 2026 Privacy Policy **Requirements:** Hands-on troubleshooting experience with cloud-based data infrastructure, including SQL, APIs, and data pipelines Strong written and verbal communication skills with both technical and non-technical audiences 1–3 years of relevant experience **Nice to have:** While not specifically required, tell us if you have any of the following. Experience with scripting languages (Python, Ruby, Shell, etc.) Experience conducting research and analysis using AI Experience with REST APIs (Postman, cURL, etc.) Experience with observability tools (Splunk, Datadog, etc.) Experience with CDP platforms Familiarity with ticketing tools such as Jira or Zendesk Experience with SaaS and cloud technologies APPLY FOR THIS POSITION DO YOU NEED MORE INFO? ASK A QUESTION About Treasure AI Treasure AI Minato-ku, Tokyo Treasure AI is the only enterprise Customer Data Platform that harmonizes an organization’s data, insights, and engagement technology stacks to drive relevant, real-time customer experiences throughout the entire customer journey. Key benefits Highly Technical Founders Globally distributed company Open Source is in our DNA Read more More jobs like this We'll send you a digest of new English-friendly software developer jobs in Japan. Your email stays private, we don't share or sell it. Apply for this position × This position is only open to current residents of Japan. I have a favour to ask. When you apply to Treasure AI, please tell them that you heard about the position on TokyoDev . This helps to keep this job board sustainable, so I'd be grateful for your support with this. - Paul, Founder of TokyoDev Continue applying © 2026 Privacy Policy